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Splashtop Business shows a remote site as active (Blue Windows Icon) but I can't connect to it. I get 'Unable to connect. Please make sure your computer is. Connecting to an on-campus computer using Splashtop Greyed out icon of a PC monitor with a white windows logo. Have you tried to temporarily disable Bit Defender then see if it could work to find target computer without satellite icon? Please also check. ZOOM APP PDF DOWNLOAD

For Windows 10 version — later primary machine, open Device manager and check below Display Adapters if spacedesk Graphics Adapter is installed correctly and enabled. This error message indicates that another WDDM filter hook display driver is present on the system. Display hook drivers are not standard Windows drivers.

All products relying on such drivers are incompatible with each other. They cannot coexist on the same system. This includes spacedesk. Various products using the OSBase driver do not properly remove it upon uninstall e. After uninstalling their product, the leftovers of the OSBase driver still need to be removed manually following the instructions below:. Installation repair can be done by running the same msi installer version then select Repair button. This procedure only applies for Windows 10 primary machine only.

For Windows 10, if duplicate option is not available in Display settings try to update the graphics adapter by Windows Update or manual download of driver from official website. Please refer to Known issues chapter below for Mirror mode not supported. Then compare the version on the viewer to the current version on the spacedesk website. If the secondary machine is a smartphone or tablet device the browser and OS needs to be most recent versions supporting websockets.

This error code and info indicates that the viewer cannot find the Windows server on the network. For more details, kindly refer to the Troubleshooting Network connection — Connection Error chapter above. This error indicates that the primary machine can be reached over the network but connection fails after the indicated connection time. Check the Connection Error chapter discussed above. These error message box also shows the connected time, it indicates how long the viewer is connected before it disconnects.

And in case procedures did not help, just report this error code sequence to spacedesk support. This is due to the black screen problem observed when switching to higher resolution. One of the possible reason is that Windows client machine only has a DirectX 9 graphics driver.

It is recommended to upgrade to DirectX 10 — above graphics driver to achieve better performance. As of now, spacedesk supports simultaneous connection of up to sixteen additional displays. Mac OS X and Linux. Please use other web browsers recommended in system requirements chapter. The network router is the heaviest performance restraint. Cirumventing routers substantially improves performance. This can be done in various ways: — On wired networks, just use crossover cables.

Connection to this Access Point needs to be established before connecting spacedesk. If the secondary machine is a smartphone or tablet that supports USB tethering, use the USB cable to establish a network connection between primary and secondary machine. USB tethering typically supported on devices with Cellular Network. The faster the network, the faster the display performance.

Cable networks tend to have better performance than wireless networks. The fastest option is always a direct connection via network cable, e. Substantial improvements including support of slower networks are planned for the first release version. There is no native ADB cable support by spacedesk. However, advanced users can still use ADB port forwarding. This requires Android SDK platform tools downloaded on the primary machine. On Windows, open command prompt on the primary machine then change the directory to your android SDK platform tools folder.

The lower the resolution of the networked display screen, the faster the display performance. This mechanism reduces image size before transferring images over the network. The spacedesk image compression algorithm is lossy. It reduces quality and color depth of the image. On fast networks, color depth and image quality can be kept very high while still achieving good performance. On slow networks, color depth and image quality need to be reduced to achieve good performance.

To choose On means that the user allows to reduce color depth by Chroma Downsampling and adjusts the compression quality to find the ideal image quality and performance speed. YUV — No reduction of color information. High quality of screen image but, performance intensive. Can only be used on very fast networks. The color loss caused by the above mechanism typically not very much noticeable for the human eye, especially when there is a lot of motion on the screen e.

Thus YUV: is the default setting which can apply to many user Applications. The Image Quality can be varied between no compression and 0 maximum possible compression. The default value is 70 which still tends to show a clear enough and detailed enough image for many user applications. The framerate option allows user to choose the FPS framerate per second on the viewer screen. An alternative way to uninstall spacedesk is using the spacedesk msi installer file. Run the spacedesk setup installer.

After the uninstallation has completed, reboot the computer before proceeding with any other task. Manually deleting spacedesk program files located in chosen directory folder e. The steps in this chapter should only be done in exceptional cases if needed and if previously discussed with spacedesk support.

The regular way to uninstall spacedesk is using Windows Control Panel or the spacedesk msi installer file as described above. Run a Command Prompt cmd. This only applies on spacedesk driver version 0. Before uninstalling the spacedesk virtual HID Device, the children below should be uninstall first.

Another way to uninstall is by using the msi installer. Note: If these troubleshooting procedures does not solve your problem please contact our spacedesk support, just click here. Each one of the two machines is running its own kind of spacedesk software: 1. It needs setup and installation as shown below. Viewer Device Secondary Machine Below a few configuration settings to adjust spacedesk operation to individual needs. Current spacedesk Android and Windows 7 Viewer apps already supports remote Audio.

Desktop duplication of primary monitor to other displays is disabled in Windows display settings of Windows 10 with old version of graphics adapter. Latest spacedesk Windows 10 Driver version now only supports Windows 10 version and above. Step 2: third party firewall software In case the above steps did not help, then a third party firewall software other than Windows Firewall could still prevent detection.

Step 5: Alternative ways to connect If all above connection attempts failed. Possible reasons are the following: — Unstable network connection — Error on spacedesk Primary Machine — Nvidia ShadowPlay screen record is running which is a known issue at the moment. Windows firewall Please ensure that the Windows Firewall settings is correct. Step 1: Check if system tray bubble reports incompatible display hook driver This error message indicates that another WDDM filter hook display driver is present on the system.

Step 3:Check if incompatible products did not uninstall OSBase driver Various products using the OSBase driver do not properly remove it upon uninstall e. If you can find OSBase display driver software, uninstall it. Detached Second Display. Mirror mode failed. Clear All Display Settings. Step 1: Delete cached files, images and cookies of web browser. Step 2: check if the web browser supports websockets. Multiple Display As of now, spacedesk supports simultaneous connection of up to sixteen additional displays.

The following variables are influencing display performance: Network router Network bandwidth Screen Resolution Color depth and Image compression Frame rate per second FPS Network Router The network router is the heaviest performance restraint. Step 1: Run the setup installer Run the spacedesk setup installer. Starting on version 0. If you isolate the issue to a single device source or destination machine , try the following steps to perform a quick reinstallation:. You can uninstall the applications by navigating to Control Panel?

Programs and Features. Run the Registry Editor regedit. Make sure you have deleted the following folders:. Attempt a connection to a device if uninstalled on source machine using Splashtop. Doing so will perform an automatic installation of the necessary Splashtop applications. For multiple destination-only devices, you can use the following components:. If the issue continues, gather as much of the following information as possible before contacting Datto RMM Support:. Skip to Navigation Skip to Main Content.

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At least 2 machines are needed to operate spacedesk.

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Splashtop cannot sign in gmail You can uninstall the applications by navigating to Control Panel? Notice We use cookies to understand how visitors model builders workbench our website and to improve the user experience. Indicates that the computer is offline and unavailable for connection. Please refer to Known issues chapter below for Mirror mode not supported. This allows to extend or duplicate the Windows Desktop to the screen of another machine over the network. What do the icons on the Splashtop toolbar mean?
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Teamviewer 12 not showing password YUV — No reduction of color information. To get started, you need splashtop computer greyed out have an account created. Then in advanced boot option screen use the arrow keys to select the safe mode option then press Enter key. During Desktop Extension the following status should be shown:. When you open the Business App you will be prompted to login with the credentials you setup for your Splashtop Account. You can uninstall the applications by navigating to Control Panel?

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