Note, the product requires permission to fetch event from the remote machines. Kindly go to host details, edit the host and provide a Domain admin credential to. While adding device for monitoring, the 'Verify Login' action throws 'Access Denied' error. · Probable cause: The device machine is not reachable from EventLog. Access Denied · Click the Turn User Account Settings On or Off link. · Uncheck the Use User Account Control (UAC) to protect your computer option and click OK. ULTRAVNC CAN T CTRL ALT DELETE WINDOW7
What are commands to start and stop Syslog Deamon in Solaris 10? Port management error codes Port already used by some other application TLS not configured PFX not configured External error The event source file s configuration throws the "Unable to discover files" error. Common issues with file integrity monitoring configuration.
Agent Configuration and Troubleshooting Issues. Common issues while configuring and monitoring event logs from Windows devices. Log Collection and Reporting I've added a device, but EventLog Analyzer is not collecting event logs from it I get an Access Denied error for a device when I click on "Verify Login" but I have given the correct login credentials I have added an Custom alert profile and enabled it.
Why certain field data are not getting populated in the reports? Why am I getting "Log collection down for all syslog devices" notification? Alerts Why is my alert profile not getting triggered? Why am I not receiving my alert notifications? Connection failed. Please try configuring proxy server. Failed to connect to the URL. Authorization failed. SSL Troubleshooting steps Certificate name mismatch.
Invalid certificate. General I find that EventLog Analyzer keeps crashing or all of a sudden stops collecting logs. So exclude ManageEngine installation folder from Anti-virus scans Automatic backup softwares Snapshots in case of VMware installation Ensure that no snap shots are taken if the product is running on a VM. General How to register dll when message files for event sources are unavailable?
General What should I do if the network driver is missing? Reload the Log Receiver page to fetch logs in real-time. General Common issues while upgrading the EventLog Analyzer instance: Mentioned below are some issues that you might encounter while upgrading your EventLog Analyzer instance, and the steps to resolve them.
Issue 1: " EventLog Analyzer is running. Parsed log Issue 2: "Please ensure that EventLog Analyzer is booted up at least once after the previous upgrade. Parsed log Issue 3: Not enough space available for installation of service pack If the disk space is insufficient, you'll be notified with ' Not enough space available for installation of service pack' message, as shown in the screenshot.
Parsed log Issue 4: Upgrading managed servers in distributed edition To upgrade distributed edition of EventLog Analyzer, please upgrade your admin server. Issues encountered during taking EventLog Analyzer backup The procedure to take backup of EventLog Analyzer for different databases is given here. Installation EventLog Analyzer displays "Enter a proper ManageEngine license file" during installation This can happen under two instances: Case 1: Your system date is set to a future or past date.
Note: Before editing the files ensure that you have a backup copy of the files. Starter wrapper. IPv4 local connections: host all all Probable cause: Port is not free Solution: Kill the other application running on port Please free the port and restart EventLog Analyzer" when trying to start the server Probable cause: The default web server port used by EventLog Analyzer is not free.
Carry out the following steps. For Build or earlier, open wrapper. Append the below line under Java Additional Parameters section, wrapper. Solution: Check for the process that is occupying the syslog listener port ,using netstat -anp -pudp. And if possible, try to free up this port. If you have started the server in UNIX machines, please ensure that you start the server as a root user.
Startup and Shut Down Start up and shut down batch files not working on Distributed Edition when taking backup. Probable cause: Path names given incorrectly. Solution: Download the "Automated. Note: The script will work only if the application is started as a service. Probable cause: requiretty is not disabled Solution: To disable requiretty, please replace requiretty with!
EventLog Analyzer doesn't have sufficient permissions on your machine. Insufficient disk space in the drive where EventLog Analyzer application is installed. The drive where EventLog Analyzer application is installed might be corrupted. The postgres. PostgreSQL database was shutdown abruptly. Open the latest file for reading and go to the end of the file. Start the EventLog Analyzer application. Repeat the steps, if the issue persists.
The machine in which EventLog Analyzer is running has stopped or is down. Configuration While adding device for monitoring, the 'Verify Login' action throws 'Access Denied' error. The probable reasons and the remedial actions are: Probable cause: The device machine is not reachable from EventLog Analyzer machine.
Click Next. The probable reasons and the remedial actions are: Probable cause: The object access log is not enabled in Linux OS. Configuration What are commands to start and stop Syslog Deamon in Solaris 10? To import the certificate to EventLog Analyzer's JRE certificate store, follow the steps below: Place the server's certificate in your browser's certificate store by allowing trust when your browser throws up the error saying that the certificate is not trusted. Export the certificate as a binary DER file from your browser.
Configuration File Integrity Monitoring FIM troubleshooting Try the following troubleshooting, if username is enabled for a particular folder. Permission denied Causes Credentials maybe incorrect. Credentials with insufficient privileges. Solutions Credentials can be checked by accessing the SSH terminal.
Credentials with the privilege to start, stop, and restart the audit daemon, and also transfer files to the Linux device are necessary. Audit service unavailable Causes The audit daemon service is not present in the selected Linux device. Solutions The audit daemon package must be installed along with Audisp. Solutions SELinux's presence could be checked using getenforce command.
After changing it to the permissive mode, navigate to Manage Agent page and click on Reinstall to reinstall the agent. Agent upgrade failure Causes No connectivity with the agent during product upgrade. Incorrect credentials. Solutions Manually install the agent by navigating to the Manage Agent page. Agent Installation Failed Causes Machine may be in the offline mode. Machine may not exist. Network path may not be reachable.
Solutions To confirm if the device exists, it could be pinged. Manually install the agent by navigating to the Manage Agent page. Windows versions greater than 5. Configuration Port management error codes The following are some of the common errors, its causes and the possible solution to resolve the condition. Configuration Port already used by some other application Cause: Cannot use the specified port because it is already used by some other application. Check the extention for the attribute keystoreFile.
Configuration External error Cause: Unknown external issue. Configuration The event source file s configuration throws the "Unable to discover files" error. Check the credentials of the machine. Check the connectivity of the device. Ensure that the remote registry service is not disabled. The user should have admin privileges. The open keys and keys with sub-keys cannot be deleted. Is it possible to alert me if a file is moved?
What are the file operations that can be audited with FIM? Can we use FIM on file clusters? Can we audit share drives using FIM? Yes, share drives can be audited. Certain sub-locations within the main location.
All sub-locations within the main location. Can we edit the default FIM template? This feature is currently unavailable. Can we configure FIM for multiple devices at one shot? Do we require a Root password? Root password is not necessary, provided the user account has the required privileges. What does the audit do in specific upon installation? Specify the port details. What are the different ways by which agents can be deployed?
If so, how do I perform the same? Can agents be deployed in bulk for various devices from the EventLog Analyzer console? Can I deploy agents in the DMZ demilitarized zone? From builds , agents can be deployed in the DMZ. It will be upgraded automatically. Is it safe to open the port if agent is connected through the internet? Is there any example for the GPO Script parameters?
If yes, should I allocate disk space? No, logs can be stored is in the the EventLog Analyzer server only. Will there be any notification when agent communication fails? How do I bulk update the credentials for all agents? Is it possible for a user to stop the agent and prevent it from pushing logs from his machine? No, it is not required. There is log collector already present in the EventLog Analyzer server.
Recently upgraded my EventLog Analyzer server. However, the agent upgrade failed. What could be the possible reasons? Device status of my windows machine where the agent runs says "Collector Down". What should be the course of action? Associated devices results in the error "Collector Down". Ever since I upgraded EventLog Analyzer, agent communication has been failing. Reinstalled the agents in one of my machines.
The error "service is not running", "service status is unavailable" keeps popping up. Status on the Linux agent console is "Listening for logs". However, no data can be found in the Reports. This has to be debugged in the audit service's logs. Unable to install the agent. The error "A DLL required for this install to complete. Could not be run" pops up. How can this issue be fixed? Agent does not upgrade automatically.
Prior to the EventLog Analyzer's version, if the credentials are not updated for the agent then the agents will not get upgraded. They have to be manually managed. With EventLog Analyzer's version's onwards, an auto upgrade process has been installed which makes sure the agent is upgraded automatically when EventLog Analyzer is upgraded. Configuration Common issues while configuring and monitoring event logs from Windows devices Problem 1 : Event logs not getting collected.
Reason : Audit policies are not configured. Problem 3 : Event log reports are empty. Problem 4 : Event logs are missing. Solution : Set the monitoring interval accordingly to avoid overriding of logs. Problem 5 : Remote machine not reachable. Log Collection and Reporting I've added a device, but EventLog Analyzer is not collecting event logs from it Probable cause: The device machine is not reachable from the EventLog Analyzer server machine Solution: Check if the device machine responds to a ping command.
Probable cause: You do not have administrative rights on the device machine Solution: Edit the device's details, and enter the Administrator login credentials of the device machine. Error Code 0xC Probable cause: The device was added when importing application logs associated with it.
Solution: Click on the update icon next to the device name. Select the appropriate device type. Provide any other required information for the selected device type. Click on update. Solution: Check if the login name and password are entered correctly. Type dcomcnfg in the text box and click OK. Select the Default Properties tab.
Click OK. Log Collection and Reporting I have added an Custom alert profile and enabled it. But the alert is not generated in EventLog Analyzer even though the event has occured in the device machine Probable cause: The alert criteria have not been defined properly Solution: Please ensure that the required fields in the Add Alert Profile screen have been given properly. After executing the above command, select and highlight the below command and press F5 key to execute it. Start the Eventlog Analyzer.
Log Collection and Reporting I successfully configured Oracle device s , still cannot view the data If Oracle device is Windows, open Event viewer in that machine and check for Oracle source logs under Application type. Probably, this user does not belong to the Administrator group for this device machine.
This can be done in the following ways: Ping the server. Log Collection and Reporting Why don't my reports show data? For Windows devices The device does not have the applications related to the report. For example, the reports on Removable disk auditing and Hyper-V VM management are populated only if removable storage devices or virtual machines are in use. Audit policies are not set.
Ensure that the appropriate audit policies for auditing registry changes in your AD environment are configured. See how. Right-click on the file, folder or registry key. Set the required permissions. The log source is not added for log collection. See how to enable logging in Windows devices. The generated reports are being overwritten by the logs. The monitoring interval for EventLog Analyzer is 10 minutes by default. If the volume of incoming logs is high, the time interval needs to be changed.
Go to eventvwr. Select Windows logs. Set the logtype and check the time interval between first and last logs. Right-click logtype and change the log size. For syslog devices If the reports for syslog devices are not populated with data, please check for the below reasons. The event is not triggered.
Trigger the report event and wait for a few minutes. Search for the event in the search tab of EventLog Analyzer. Check if the syslog device is sending logs to EventLog Analyzer. Logs for the report are not properly parsed. The unparsed and parsed logs are as shown below. Unparsed log Parsed log Note that, for an unparsed log 'Time' is not listed as a separate field.
Log Collection and Reporting Why are certain fields not getting populated in the reports? Log Collection and Reporting Why am I getting the "Log collection down for syslog devices" notification? In case no logs are being received from the syslog device, please check for the following issues: The device is not configured to send syslogs see how to configure a device to send syslogs. The device is down. No logs are being produced from the device. Insufficient firewall permissions. Network issues.
EventLog Analyzer agent management If you have trouble installing the agent using the EventLog Analyzer console, GPOs or software installation tools, you can try to install the agent manually. This error message denotes that the URL entered is malformed. This error message signifies that the credentials entered are wrong. Description: This error occurs when the common name of the SSL Certificate doesn't exactly match the hostname of the server in which the EventLog Analyzer is installed.
Threat Intelligence Troubleshooting Tips IP Geolocation data store corruption This may happen when the product is shutdowns while the data store is updating and there is no backup available. Troubleshooting steps: This is a rare scenario and it happens only when the product shuts down abruptly during the first ever download of IP geolocation data.
There is no need for a troubleshoot as EventLog Analyzer will automatically download the data in the next schedule. Please note that the IP geolocation data gets automatically updated daily at hours. Threat Intelligence Troubleshooting Tips IP Geolocation data update failure This occurs when there is no internet connection on EventLog Analyzer server or if the server is unreachable.
Troubleshooting steps: Make sure you have a working internet connection. Probable cause 1: Alert criteria might not be defined properly. Alerts Why am I not receiving my alert notifications? Syslog Troubleshooting Tips This page describes the common troubleshooting steps to be taken by the user for syslog devices.
Step 1: Check the configuration of the devices Check if the syslog device is configured correctly. Case 1: Logs are not displayed in syslog viewer: If you are not able to view the logs in syslog viewer, install Wireshark in your EventLog Analyzer server and check if you can view the forwarded logs in Wireshark.
Case 2: Logs are not displayed in syslog viewer and Wireshark : If you are not able to view the logs in syslog viewer and Wireshark, there could be a problem with the syslog device configuration. Case 3: Logs are displayed in Wireshark but cannot be viewed in syslog viewer: If you are able to view the logs in Wireshark but you are not able to view them in syslog viewer, kindly contact the EventLog Analyzer support team. Case 4: Logs are displayed in syslog viewer and Wireshark: If you are able to view the logs in syslog viewer and Wireshark but the logs aren't displayed in EventLog Analyzer, go to step 3.
Step 3: Check the SysEvtCol listening port and Firewall status In your windows machine the one in which EventLog Analyzer has been installed , go to the search bar located in your task bar and type Resource Monitor. Note: If the firewall rule has been added and the logs are still not coming, disable the firewall and check again. Incorrect configuration could be a problem. Ensure that the EventLog Analyzer server and the log source are in the same network and that the forwarded logs could not be blocked by firewall.
EventLog Analyzer Trusted By. Customer Speaks Credit Union of Denver has been using EventLog Analyzer for more than four years for our internal user activity monitoring. I've added a host, but EventLog Analyzer is not collecting event logs from it. Probable cause: You do not have administrative rights on the host machine Solution: Edit the host's details, and enter the Administrator login credentials of the host machine.
Click Verify Login to see if the login was successful. I get an Access Denied error for a host when I click on "Verify Login" but I have given the correct login credentials. Check if the user account is valid in the target machine by opening a command prompt and executing the following commands:. I have added an Custom alert profile and enabled it.
But the alert is not generated in EventLog Analyzer even though the event has occured in the host machine. Probable cause: The alert criteria have not been defined properly Solution: Please ensure that the required fields in the Add Alert Profile screen have been given propelrly. Check if the e-mail address provided is correct. Ensure that the Mail server has been configured correctly. Probable cause: The message filters have not been defined properly. Troubleshooting Tips. Configuration While adding host for monitoring, the ' Verify Login ' action throws RPC server unavailable error While adding host for monitoring, the ' Verify Login ' action throws 'Access Denied' error.
Log Collection and Reporting I've added a host, but EventLog Analyzer is not collecting event logs from it I get an Access Denied error for a host when I click on Verify Login but I have given the correct login credentials I have added an Custom alert profile and enabled it. Open the startDB. Open the stopDB. Add the following new application parameters wrapper. Note : Remove ' ' symbol for uncommenting in the. Open the mysql-ds.
Start the Eventlog Analyzer service. Verify the setting by executing the ' netstat -ano ' command in the command prompt. Please free the port and restart EventLog Analyzer" when trying to start the server Probable cause: The default web server port used by EventLog Analyzer is not free. Solution: Check for the process that is occupying the syslog listener port , using netstat -anp -pudp. And if possible, try to free up this port.
If you have started the server in UNIX machines, please ensure that you start the server as a root user. The probable reasons and the remedial actions are: Probable cause: The host machine is not reachable from ELA machine. If it does not, then the machine is not reachable. The host machine has to be reachable from the EventLog Analyzer server in order to collect event logs.
I get an Access Denied error for a host when I click on "Verify Login" but I have given the correct login credentials Probable cause: There may be other reasons for the Access Denied error. Error Code Cause Solution 0x Scanning of the Windows workstation failed due to one of the following reasons: The login name and password provided for scanning is invalid in the workstation Check if the login name and password are entered correctly Remote DCOM option is disabled in the remote workstation Check if Remote DCOM is enabled in the remote workstation.
Probably, this user does not belong to the Administrator group for this host machine Move the user to the Administrator Group of the workstation or scan the machine using an administrator preferably a Domain Administrator account. This happens in Windows NT. Such error codes might also occur in higher versions of Windows if the WMI Components are not registered properly. This can be downloaded from the Microsoft web site. The last update of the WMI Repository in that workstation could have failed.
But the alert is not generated in EventLog Analyzer even though the event has occured in the host machine Probable cause: The alert criteria have not been defined properly Solution: Please ensure that the required fields in the Add Alert Profile screen have been given propelrly. I've added a host, but EventLog Analyzer is not collecting event logs from it I get an Access Denied error for a host when I click on Verify Login but I have given the correct login credentials I have added an Custom alert profile and enabled it.
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